Shipping policy

Shipping and delivery

1. How long it takes to prepare your order

Every pair of CREO glasses is built by hand in the Positano workshop after the order is received. Processing normally takes 2 or 3 working days. For glasses created with the configurator, for prescription lenses and in busy periods it may take longer: in that case we let you know by e-mail with an estimated date.

2. Carriers

We ship with UPS and FedEx, using Mail Boxes Etc. for parcel collection. Every shipment has a tracking code, which you receive by e-mail when it leaves.

3. Estimated delivery times

  • Italy: 1-2 working days after dispatch.
  • European Union: 2-4 working days after dispatch.
  • Rest of the world: 3-7 working days after dispatch.

These are estimates provided by the carriers and do not include processing days. Minor islands, remote areas and holiday periods may take a few days longer.

4. Shipping costs

  • Italy, express courier: €9.99
  • European Union, international express courier: €18.00
  • Rest of the world, international standard courier: €29.00

Shipping is free on orders of €400 or more, in Italy and worldwide.

The exact costs, including any promotions, are always shown in the summary before payment.

5. Duties and taxes outside the European Union

For shipments to non-EU countries, import duties and taxes are calculated and collected at checkout. This means nothing is asked of you on delivery: no surprises from the courier, no customs paperwork. The amount, when due, appears as a separate line in the order summary.

6. In-store pickup

You can collect your order free of charge at the Positano shop, Via Cristoforo Colombo 163/A. We let you know by e-mail when it is ready.

7. On delivery

Check that the parcel is intact. If you notice external damage or tampering, sign with a reservation on the courier’s delivery note and write to us within seven days at creo@positanoglasses.com: we will take care of it.

8. Delays and failed deliveries

If delivery is delayed, we let you know. You can grant us an additional period or terminate the contract and get a full refund. If the parcel shows as delivered but you have not received it, write to us within seven days: we will open the claim with the carrier.

9. Returns

If you withdraw from the contract, the direct cost of returning the goods is at your expense, or you can bring the glasses back to the shop at no cost. If the product is defective, return shipping is on us. How to do it is explained in the withdrawal, returns and refunds policy.

10. Contact

CREO Positano Glasses di Crescenzo Parlato · Via Cristoforo Colombo 163/A, 84017 Positano (SA), Italy · creo@positanoglasses.com · +39 339 3174554

This English version is provided for convenience; the Italian text prevails. Last updated: 29 September 2026.